FAQ-WELCOME TO THE CITY OF MONTROSE

FAQ

 Welcome to the City of Montrose! For a compilation of information you may need when you move into town, please   review the attached: 
   
Welcome_to_Montrose-_Packet.pdf
   Garbage_Information_from_ADDY_Disposal_Services.pdf
   Application;_Contract_for_Water,_Sewer,_Garbage-New_Residents_Template.pdf
   
 Q:  What are your Walk-In Office Hours?
 A: Monday --  8:00 am - 4:30 pm
     Tuesday --  8:00 am - 4:30 pm
     Wednesday -- 8:00 am - 12:00 pm
     Thursday -- 8:00 am - 4:30 pm
     Friday -- 8:00 am - 12:00 pm

 Q:  When is trash and recycling pick up?
 A:  Trash is picked up on Fridays. Trash will be picked up on Saturdays during weeks with major national holidays, or if there are weather delays for   regular pickup. Recycling is picked up on the 2nd and 4th Fridays of the month. It is picked up on the 1st, 3rd or 5th Friday of the month. Garbage   must be bagged. If you have more than 90 gallons of trash, you may purchase garbage tags for $2 each at the city office. One ticket per extra
 garbage bag, or up to three tags for large items.  

 Q:  How do I sign up to receive Emergency Alerts?
 A:  Stop in the City Office, or drop a signed letter in the drop box or email the following information to the city:   
      I give the City of Montrose permission to send me emergency alerts
      NAME:
      STREET ADDRESS:
      PHONE NUMBER:
      EMAIL ADDRESS:
  
 Q: What are the water/sewer/permit fees and current rates?
 See City of Montrose Resolution 2022-001:
     Resolution_2022-001_Rates,_Fees,_Fines,_Permits.pdf


 Q:  I need a Building Permit Application.  Do I need to pick one up at the City Office?
 A:  You may print the  Building_Permit_for_City_of_Montrose.pdf, fill it out with a drawing of your project. Once your Building Permit Application is received with   the required drawing, your request will be sent to the Building and Planning Committee. They will have 48 hours (2 business days) to review and   approve or deny the request. Building Permits will not be issued on the same day as the application is received. Please plan accordingly.

 Q:  What do I need to do to have water, sewer and garbage services turned on or changed to my name?
 A: You may print the Application;_Contract_for_Water,_Sewer,_Garbage-New_Residents_Template.pdf and return with your $200 cash deposit. Once   received, we will establish a time to have services   turned on.

 Q:  Can I pay my Water Bill online or with a credit card/e-check?
 A: Yes!  Please see the "Online Payments" page for more information and link to submit your payment.  Note there is a convenience fee for online   payments. Otherwise, non-cash payments may be dropped in the drop box outside the City Office or mailed to PO Box 97.  Cash payments must be   made in person at the City Office during open hours.

 Q: What companies do I contact for other utilities?
 A: Natural Gas - Mid American Energy (midamericanenergy.com)
 Electric - Southeastern Electric (southeasternelectric.com)
 Phone/Internet - Golden West (goldenwest.com)

 Q:  Can I make reservations for the campground?
 A: Check out our Camping page on this site for the latest information on reservations. 

 Q: How do I submit a concern/complaint to the city?
 A: Fill out a Complaint_Form.pdf and return to the city via email, mail or drop box.


 Q: How do I register my golf cart?
 A: Fill out a Golf_Cart_Registration;_Permit.pdf and return to the city with copy of drivers license and insurance attached along with $10 registration    fee.
 Note: Registration renewals due in January. Registration is required because by state law if the city does not have an ordinance in place to require   registration of golf carts, it is illegal to drive golf carts on city streets. Here is a link to the golf cart registration ordinance: 
  ORDINANCE_008-2020_Golf_Carts.pdf

 Q: How do I register my pets?
 A: No more than 6 domestic pets over the age of 6months, except birds and fish, on any lot or premise in the city, unless such person residing on the   lot or premises has a valid kennel license issued by the City of Montrose. Chickens and Ducks may be kept within city limits. The total number of   chickens and/or ducks shall not exceed 6. Dogs, Cats, and Fowl must be registered when the pet is obtained as well as annually every January. The   cost per pet is $5 if fixed or $10 if not fixed. Fowl fee is $10 annually. Include a copy of the pet rabies vaccination certificate for dogs/cats with   payment, which can be dropped in the dropbox outside the city office and tags will be mailed out to you. 
 ORDINANCE_005-2020_Animals.pdf
 ORDINANCE_005-2020_Fowl.pdf